Customer Service – Shipping Information – Privacy

Forever Young Enterprises, LLC (“Forever Young”) is committed to making sure your purchase experience with us works as you expect, and to ensuring your personal information is kept secure and private. This page sets out what you can expect when you visit our website or make payments or purchases.

Shipping & Delivery

We take special care to safely package your items for the shipping trip. Should you open your package and any items are broken or missing, please contact us via e-mail info@foreveryoungled.com for any claims. We ship through UPS, FedEx and other Common Carriers. For expedited shipping and for special handling, please email us at info@foreveryoungled.com.

Damaged Goods

Product damaged in shipment must be reported within 48 hours and may be returned for replacement.

Other Returns

Undamaged, unused product may be returned within 30 days of invoice date subject to a 10% restocking fee. A Returned Merchandise Authorization number (RMA) is required. An RMA can be obtaind by contacting PBE at info@foreveryoungled.com. Any product received without a RMA will be returned to sender. Returned product must be in “As New Condition” – unopened, unused without stickers, scratches or other defining marks.

Privacy Policy and Cookies

Use of Our Website

When you visit our website we collect standard internet log information and details of visitor behavior patterns. We collect this information to find out things such as the number of visitors to the various parts of the site and we do so in a way which does not identify anyone.

Cookies

Cookies are small text files which are placed on your computer by websites that you visit. There are two main types: ‘session’ and ‘persistent’. ‘Session’ cookies are temporary and only remain in the cookie file of your computer until you close your browser, when they are deleted. ‘Persistent’ cookies are stored permanently on your computer until they either expire or are deleted. Forever Young uses both types.

Cookies are widely used to enable the collection of information, to enable navigation around a website or to make websites work, or work more efficiently. To enhance a user’s experience cookies can also be used to remember information so you do not have to retype it each time you visit a website, for example your name and email address, or to remember preferences like the language in which the website is displayed.

Forever Young also uses cookies to enable better understanding of how the website is used (for example which pages are seen, how often, return visits to the site), so that we can improve and tailor the content of the site, and also to help ensure the security and authenticity of our registration for access to secure areas of our site.

Forever Young does not use cookies to track your internet usage after leaving our website, nor do we use cookies which can store personal information about you which others could read and understand. Cookies cannot be used to access your computer and obtain information about you or read any material held on your computer. Cookies will not be used to contact you for marketing purposes.

Most web browsers are usually set up to accept cookies. You can delete cookies and you can usually adjust your browser so that your computer rejects cookies, but please note if you disable cookies you will not be able to register or log on to secure areas or make payments or purchases on our site. Information about cookies and how to reject them can be found from the Information Advertising Bureau at www.allaboutcookies.org

Security of Data

If you register to use online, password protected portions of our website we will ask you to provide us with certain up to date information about you, which we will handle securely. We maintain strict security standards and procedures intended to prevent unauthorized access to your data and we use technologies such as data encryption and firewalls to achieve this.

On-Line Payments and Purchases

The security of your personal information is important to us. If you make purchases or payments on our website, you will be asked for credit card or PayPal information. We use and connect to the PayPal website to collect this information using a secure link – specifically designed to process this information – for these payments or purchases, for which we pay a fee. Your personal credit card information is never stored or available anywhere on our website.

If you prefer to contact us directly to make payments or purchases, please call us at (844) 533-2355  or email us at info@foreveryoungled.com.